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Q1: Is Techbase affiliated with the software or VPN providers?
No. Techbase is an independent third-party support service. We provide assistance for commonly used tools, but we are not directly affiliated with the vendors unless explicitly stated.
Q2: What kinds of software do you support?
We support a wide range of software, including:
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Productivity tools (Office, Google Workspace)
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Security software (antivirus, firewalls)
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Communication apps (Zoom, Teams, Slack)
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Creative suites (Adobe, video editing)
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System utilities and optimization tools
Q3: What VPN providers do you support?
We help with setup, troubleshooting, and configuration for:
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NordVPN
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ExpressVPN
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Surfshark
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CyberGhost
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PIA and others
Q4: How do I get support?
You can:
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Use the Live Chat on our website
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Submit a support ticket
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Email us at support@techbase.online
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Call us at +1 (800) 123-4567
Q5: Is your remote assistance safe?
Yes. We use secure, encrypted channels to remotely connect to your device. You are always in control and can end the session at any time.
Q6: What are your service hours?
We operate 24/7 through live chat and email. Phone support is available from 9 AM to 9 PM EST, Monday to Saturday.
Q7: Do I need a subscription?
No. We offer:
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One-time fix sessions
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Monthly or annual plans (optional)
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Custom packages for teams
Q8: What happens if my issue isn’t resolved?
If we’re unable to resolve your issue within our service scope, we’ll offer alternatives, escalate internally, or issue a partial/full refund depending on the situation.
